Privacy Policy

Last updated: November 11, 2026

This Privacy Policy explains how Crealm Co. ("Crealm," "we," "us") collects, uses and shares personal information through our website at thecrealm.com, our applications and our Services.

1. Our role

For information about our customers, their Users and website visitors, Crealm decides how the information is used.

For information our customers upload or create in the Services about their own contacts, leads and clients ("Customer Data"), Crealm processes it on the customer's behalf as a service provider. The customer controls that data. If you are a contact of one of our customers, please send requests about your data to that customer.

2. Information we collect

Information you provide: name, email, phone number, business name, title, business address, EIN and other information needed for carrier registration, account credentials, and support communications.

Payment information: processed by our payment processor. We do not store full card numbers.

Communications data: calls, call recordings, transcripts, voicemails, text messages and related metadata (numbers, times, durations) processed to provide the Services.

Usage and device data: log data, IP address, browser and device type, pages viewed, features used and diagnostic data.

Cookies: we use cookies and similar technologies needed to run and secure the Services and to understand how they are used.

3. How we use information

We use personal information to provide, operate, secure and improve the Services; register numbers, brands and campaigns with carriers; process payments; send service, billing, security and support messages; provide AI features; prevent fraud and abuse; comply with law; and enforce our Terms.

4. How we share information

We share personal information only with:

• service providers acting for us, such as hosting, payment processing, communications carriers (including Telnyx), email delivery, analytics and AI providers;
• The Campaign Registry, carriers and regulators, for registration and compliance;
• a buyer or successor in a merger, acquisition, financing or sale of assets;
• authorities, when required by law or to protect rights, safety and security; and
• others, with your consent or at your direction (for example, integrations you connect).

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

5. Mobile information and text messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Retention

We keep personal information as long as needed for the purposes above, then delete or de-identify it. Account information is kept while your account is active and for a reasonable period after. Customer Data is kept for 30 days after cancellation for export. Call recordings and transcripts follow the retention settings in the Services. We may keep information longer where required by law or to resolve disputes.

7. Security

We use administrative, technical and physical safeguards, including encryption in transit, short-lived session tokens, two-factor authentication, role-based access and audit logs. No system is completely secure.

8. Your privacy rights

Depending on your state of residence (including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia and other states with similar laws), you may have the right to:

• know and access the personal information we hold about you;
• correct inaccurate information;
• delete your information;
• receive a portable copy of your information;
• opt out of the sale of personal information, targeted advertising and certain profiling; and
• appeal our decision on your request.

To make a request, email support@thecrealm.com. We will verify your identity and respond within 45 days, or as required by law. You may use an authorized agent where the law allows. We will not discriminate against you for exercising your rights. We honor Global Privacy Control browser signals as an opt-out request where required. To appeal a decision, reply to our response with "Appeal" in the subject line; if your appeal is denied, you may contact your state attorney general.

California residents: in the past 12 months we collected the categories in Section 2 (identifiers, commercial information, internet activity, audio and electronic information, and professional information) for the purposes in Section 3, and disclosed them to the recipients in Section 4. We have not sold or shared personal information for cross-context behavioral advertising.

Nevada residents: we do not sell covered information as defined under Nevada law.

9. Call recording

Calls made through the Services may be recorded and transcribed by our customers. Our customers are responsible for giving any required notice and getting consent.

10. Children

The Services are for businesses and are not directed to anyone under 18. We do not knowingly collect information from children under 13.

11. Location

Crealm operates in the United States, and information is stored and processed in the United States.

12. Changes

We may update this policy and will post the new version with a new effective date. For material changes, we will notify customers by email or in the Services.

13. Contact

Crealm Co. Privacy requests: support@thecrealm.com.