Fair Use Policy
Last updated: November 11, 2026
This Fair Use Policy is part of the Crealm Terms of Service. It explains what "unlimited" calling and texting means and protects service quality for all customers.
1. What "unlimited" means
"Unlimited" calling and texting means normal, human-operated business communications by one User per Line, within the allowances in the Fair Use Schedule below. It does not mean unlimited in every circumstance.
2. Fair Use Schedule
Each Line includes the following monthly allowances. Allowances are pooled across all Lines on an account (for example, an account with 5 Lines has a combined pool of 10,000 voice minutes and 5,000 SMS segments).
| Usage type | Allowance per Line per month |
|---|---|
| Voice minutes (inbound and outbound to US and Canada numbers, combined) | 2,000 minutes |
| SMS segments (sent and received) | 1,000 segments |
| MMS messages | Each MMS counts as 3 SMS segments |
| Toll-free, international and premium-rate calls and messages | Not included; billed at market rates |
An SMS segment is up to 160 standard characters, or up to 70 characters if the message contains emoji or special characters. Longer messages count as multiple segments. Minutes are rounded up to the next whole minute per call. Allowances reset each billing period and do not roll over. They have no cash value.
3. Prohibited usage
The following are not fair use, whatever your remaining allowance:
- sharing one Line among several people, or running a call center on a single Line;
- dialing more simultaneous calls than you have Lines;
- autodialing, robocalling or prerecorded or artificial-voice calls, except features Crealm provides and you use lawfully;
- patterns typical of robocalling, such as a high share of calls under 6 seconds or very low answer rates;
- reselling, sublicensing or routing third-party traffic through the Services, or using the Services as a SIP trunk or wholesale gateway;
- traffic pumping, call forwarding to conference or chat lines, or generating calls or messages for revenue;
- continuous or automated use around the clock;
- spreading messages across many numbers to avoid carrier filters ("snowshoeing"); and
- any use that violates the Acceptable Use and Messaging Policy.
4. Monitoring and alerts
Crealm monitors usage to enforce this policy. Your account shows usage in the usage tab, and alerts are sent each time you reach another 25% of your pool by default. You can change the alert levels in your settings.
5. What happens if you exceed fair use
- Crealm will notify you when you reach 100% of your pool.
- You may buy additional usage or Lines at market rates, or usage beyond the pool may be billed at Crealm's posted overage rates.
- Crealm may throttle or pause calling or texting until the next billing period.
- For repeated or prohibited usage, Crealm may move your account to metered billing, limit features, or suspend or terminate the Services under the Terms.
6. Alpha founder Line
The free Line included for Alpha founders is subject to this Fair Use Policy in the same way as any other Line.
7. Changes
Crealm may change the allowances and overage rates in this policy on 30 days' notice by email or in the Services. Posted overage and add-on rates are available in your account billing settings.